Shipping Policy

Last Updated: August 23, 2026

At Calix Store, we are committed to making sure your order gets to you safely, promptly, and in excellent condition. Please review the information below for details about our shipping process.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation message with your shipping information and, where available, tracking details.

2. Delivery Time

Estimated delivery times depend on your location and the shipping method selected at checkout.

• Local/National Orders: Approximately 2–7 business days

• International Orders: Approximately 7–21 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to circumstances beyond our control, including weather conditions, public holidays, customs processing, courier delays, or incorrect delivery information.

3. Shipping Fees

Shipping fees are calculated based on your delivery location, order size, and/or shipping method and will be displayed at checkout before you complete your purchase.

From time to time, Calix Store may offer promotional or free-shipping offers. Any applicable conditions will be clearly stated during the promotion.

4. Tracking Your Order

Where tracking is available, your tracking information will be provided once your order has been dispatched.

Please allow 24–48 hours for tracking information to become active after your order has been shipped.

If your tracking information has not updated for an extended period, please contact our customer support team for assistance.

5. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Calix Store is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made after an order has been processed or shipped.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you in tracking the shipment.

For orders marked as delivered by the courier but not received, we may ask you to check with household members, neighbours, security personnel, or the delivery location before contacting us.

If the package still cannot be located, please contact us promptly so we can investigate with the delivery provider.

7. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, take clear photographs of the package and the damaged item(s) and contact Calix Store within 48 hours of delivery.

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution in accordance with our return/refund policy.

8. International Shipping

International customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their destination country.

These charges are not included in the product or shipping price unless explicitly stated at checkout.

Customs-related delays are outside Calix Store's control and may extend the estimated delivery timeframe.

9. Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on the courier and destination.

If a package cannot be delivered because the recipient is unavailable or the delivery information is incorrect, additional delivery charges may apply if the package needs to be reshipped.

10. Contact Us

If you have questions about your order or shipping, please contact our customer support team:

Email: [Insert Customer Support Email]
Phone/WhatsApp: [Insert Contact Number]
Business Hours: [Insert Business Hours]

We are happy to assist you with any shipping-related questions or concerns.

Thank you for shopping with Calix Store.